Store Policy

Welcome to Mamas Mode!

These terms and conditions outline the rules for using the Mamas Mode website (www.MamasMode.com). By accessing or purchasing from this site, you agree to these terms in full. If you do not accept these terms, please discontinue use of the website.

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1. General Information

1.1. Mamas Mode sources products directly from trusted third-party suppliers, enabling us to offer high-quality products at affordable prices.
1.2. All purchases made on Mamas Mode are subject to the terms outlined here.
1.3. By placing an order, you agree to the policies on shipping, refunds, and other terms detailed below.

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2. Product Availability and Descriptions

2.1. Mamas Mode strives to provide accurate product descriptions, specifications, and pricing. However, we cannot guarantee that all content is entirely error-free.
2.2. Product availability may change without notice, and we reserve the right to discontinue any item.
2.3. Images are for illustrative purposes only, and actual product colours may vary due to screen display differences.

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3. Pricing and Payment

3.1. All prices are listed in GBP unless otherwise stated.
3.2. Prices are subject to change, but confirmed orders will not be affected by future price adjustments.
3.3. Payment Methods: We accept a variety of secure payment options, including:

• Credit/Debit Cards (Visa, Mastercard, American Express, etc.)

• PayPal

• Apple Pay

• Google Pay

All payments must be made in full at the time of purchase.

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4. Shipping Information

4.1. Delivery Time: We offer global shipping, with delivery times ranging from 7 to 25 working days, depending on your location. External factors such as customs inspections or delays with shipping carriers may extend delivery times.
4.2. Processing Time: Orders are processed within 1-5 business days before shipment, depending on supplier availability.
4.3. Tracking Information: Once your order has been dispatched, you will receive a tracking number, where applicable. Tracking updates may take 2-5 business days.
4.4. Customs and Import Duties: International orders may be subject to customs duties, taxes, or fees. These charges are the customer’s responsibility.
4.5. Delivery Delays: Mamas Mode is not responsible for delays caused by shipping carriers, customs, or other unforeseen circumstances.

For any shipping-related enquiries, please contact us at Hello@MamasMode.com.

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5. Returns, Refunds, and Cancellations

5.1. Returns Policy:

• Returns are accepted within 14 days from the date you receive the product.

• Items must be in their original condition and packaging.

• Return shipping costs are the customer’s responsibility unless the item was faulty or damaged upon arrival.

5.2. Refunds Process:

• Refunds are processed once the returned item is received and inspected.

• Please allow up to 21 business days for processing. Refunds will be issued to the original payment method.

5.3. Damaged or Faulty Products:

• If you receive a faulty or damaged item, contact us within 3 days of receipt. We may request photographic evidence before processing a replacement or refund.

5.4. Cancellations:

• Orders can be cancelled within 12 hours of purchase. If the order has already been shipped, cancellations may not be possible.

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6. Warranty and Liability

6.1. Mamas Mode does not manufacture the products sold on our site, and therefore cannot offer a manufacturer’s warranty. For any warranty claims, please contact the product manufacturer directly.
6.2. We are not liable for any damage or loss caused by the misuse or use of products purchased from Mamas Mode.

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7. Privacy Policy

We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and securely. This policy outlines how we collect, use, and share your information in compliance with data protection laws.

7.1. Information We Collect

• Personal Information: We collect personal information such as your name, email address, billing and shipping address, payment details, and contact information when you make a purchase or register on our site.

• Automatically Collected Information: We may collect data such as your IP address, browser type, browsing behaviour, and device information through cookies and similar technologies.

7.2. How We Use Your Information

• Order Processing: To fulfil and deliver your order, including sharing necessary details with third-party suppliers and shipping companies.

• Customer Service: To provide customer support and resolve any issues related to your orders.

• Marketing: With your consent, we may use your contact information for promotional purposes, such as newsletters or special offers. You can opt-out at any time.

• Legal Compliance: To comply with any legal obligations, such as tax reporting or fraud prevention.

7.3. Sharing of Your Information

To fulfil your order, we may share your personal information with trusted third-party service providers, including:

• Suppliers and Manufacturers: For product dispatch and delivery.

• Shipping Companies: To ensure your order is delivered to the correct address.

• Payment Processors: To securely process your payment transactions.

We do not sell or rent your personal data to any third parties. We ensure all third parties involved in handling your data follow strict confidentiality and security practices.

7.4. Data Security

We implement industry-standard security measures to protect your personal data. However, please be aware that no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7.5. Your Rights

You have the right to:

• Access and review your personal data.

• Request corrections to inaccurate or incomplete information.

• Request deletion of your data, subject to legal requirements.

• Opt-out of marketing communications at any time.

For any privacy-related queries or requests, please contact us at Hello@MamasMode.com.

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8. Intellectual Property

All content, trademarks, logos, and media displayed on the Mamas Mode website are protected by copyright and trademark laws. You are granted limited access solely for viewing the materials on the site.

9. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Updates will be posted on this page, and your continued use of the website signifies your acceptance of the revised terms.

10. Contact Information

If you have any questions regarding these terms and conditions, privacy policy, or payment options, please reach out to us at Hello@MamasMode.com.

Refund Policy (Summary)

1. Eligibility for Returns:

   • Returns are accepted within 7 days of receiving the item, provided it is in its original condition and packaging.

2. Damaged or Faulty Products:

   • Report damaged or faulty items within 3 days of receipt for a refund or replacement.

3. Non-Returnable Items:

   • Certain items, such as personalised or intimate goods, are not eligible for returns. This will be indicated on the product page.

4. Refund Process:

   • Refunds will be issued to the original payment method after we inspect the returned item. Please allow 7-14 working days for processing.

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9. Cookies Policy

Mamas Mode uses cookies to improve your browsing experience, personalise content, and analyse site traffic. Cookies are small data files stored on your device that help us remember your preferences and improve site functionality.

• Types of Cookies We Use:

  • Essential Cookies: These are necessary for the basic functioning of our site, such as keeping your shopping cart active.

  • Analytics Cookies: These help us analyse visitor behaviour and improve our site performance.

  • Marketing Cookies: These track your browsing activity and help us offer personalised product recommendations.

By using our site, you consent to the use of cookies as described in our Cookies Policy. You can manage or disable cookies through your browser settings, but some features of the site may not function properly without them.

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Shipping Policy (Summary)

1. Shipping Methods:

   • We use reliable shipping partners to deliver globally. Delivery timeframes range from 7-25 working days, depending on your location.

2. Processing Time:

   • Orders are processed within 1-5 business days, depending on product availability.

3. Customs and Import Fees:

   • International shipments may incur customs duties or fees, which are the customer’s responsibility.

4. Tracking Information:

   • Tracking will be provided once your order is shipped, with updates typically taking 2-5 business days.